Our support ecosystem
Smart AI efficiency, backed by dedicated experts.
At Banqup, we optimise our support workflow to give you the fastest, most accurate answers possible. By combining our advanced AI support assistant with our experienced human customer success teams, we ensure no question goes unanswered.
How we optimise your support journey
We use a tiered approach to filter out routine questions instantly, leaving our human specialists free for complex, deep-dive assistance.
Our AI Assistant
Our AI Assistant, Eva from Banqup, resolves common queries instantly, 24/7. It automatically tackles high-volume questions about setups, document workflows, and platform features, providing immediate support without any waiting times.
Our human specialists
Whenever a challenge requires deep technical expertise, local market knowledge, or a personalised touch, the AI assistant hands over the ticket seamlessly to our dedicated support team. Always practical, always close by.
Our support in numbers
Our Year-to-Date (YTD) metrics show exactly how this hybrid support model delivers unmatched operational efficiency across our entire ecosystem.
Whole company | Billtobox | Banqup BTX | |
Total tickets handled | 114,956 | 47,760 | 3,517 |
AI assistant replied | 32,899 | 26,377 | 2,825 |
AI assistant fully solved | 17,128 | 14,016 | 1,811 |
Human specialists replied | 51,896 | 19,322 | 1,012 |
Human specialists solved | 44,074 | 15,497 | 649 |
Need assistance right now? Visit our support centre.
Whether you want to check our comprehensive knowledge base, chat directly with our AI assistant for instant answers, or open a ticket with our dedicated human specialists, we’ve got you covered.