Banqup Group partners with DXC Technology to build future-proof service capacity
La Hulpe – Dec 4, 2025 – Banqup Group (EBR: BANQ) today announced a strategic partnership with DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, to fundamentally transform and expand its customer support operations.
The collaboration will create a modern, global support model, addressing current service gaps and establishing a scalable, resilient foundation to support the company’s ambitious growth plans.
Commitment to service continuity
The new service model, powered by DXC, strategically transitions Banqup Group's support operations from a rigid, fixed-capacity structure to an agile, on-demand framework, enabling expansion toward extended service hours. This critical shift will eliminate the risk of extended downtime and ensure service continuity for customers operating across different time zones.
"We are making a decisive investment in our customer experience," said Rob Rooijakkers, Director Service Operations at Banqup Group. "DXC Technology brings the global footprint and expertise needed to not only immediately stabilize our operations and eliminate our ticket backlog, but to evolve our support into a major competitive advantage. This partnership ensures that reliable, fast, and high-quality service is available to every customer, everywhere."
"This partnership ensures that reliable, fast, and high-quality service is available to every customer, everywhere, around the clock."
Solving for scale and quality
The partnership directly addresses the internal challenges of systematic staffing instability, talent scarcity, and inflexible scaling that have led to long job opening times and significant ticket backlogs.
Key components of the new service model include:
Flexible agent scaling: The ability to instantly scale the multilingual support team up or down based on volume spikes, seasonality, or major market expansions. This future-proofs the support team against unexpected surges in demand.
Functional ticket handling: DXC agents will move beyond basic "catch and dispatch" to directly resolve a significant subset of common inquiries, resulting in faster resolution times and a smoother customer experience.
Talent and stability: By accessing DXC’s qualified talent pool, Banqup Group will eliminate internal recruitment bottlenecks and ensure service stability with provider-managed teams, reducing the impact of internal attrition.
"Modern customer service requires both scale and deep functional expertise," said Peter Van Tricht, Managing Director Belgium and Luxembourg at DXC Technology. "We are proud to partner with Banqup Group to deliver a solution that transforms their service from a cost center into a resilient, high-performance asset. This collaboration will significantly increase Customer Satisfaction scores by delivering on the promise of high-quality resolution."
"We are proud to partner with Banqup to deliver a solution that transforms their service from a cost center into a resilient, high-performance asset."
The new service is expected to begin its phased rollout in December with full stabilization and elimination of the current backlog projected by January. The long-term goal is to achieve full transparency into SLA adherence and KPI performance, driving substantial increases in customer satisfaction.
About DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Media Contacts:
Banqup Group: media@banqup.com
DXC Technology: ashley.houktemple@dxc.com
