Banqup elevates customer experience with Intercom’s AI-powered customer service
Banqup Group (Euronext Brussels: BANQ), a leader in digital financial solutions, reinforces its commitment to exceptional customer experience by partnering with Intercom, the most advanced AI customer service platform. This collaboration will enable faster response times, seamless self-service options, and improved automation, ensuring that businesses using Banqup can get the support they need,when and how they need it.
With Intercom’s state-of-the-art customer service technology, Banqup customers will benefit from:
An AI agent that provides truly engaging and effective support
Multilingual capabilities to serve businesses across multiple countries
Proactive product tours that guide first-time users for a seamless onboarding experience
"Customer experience is at the heart of everything we do at Banqup. Our partnership with Intercom ensures that we provide not only mainstream support but also intelligent, proactive, and efficient assistance powered by cutting-edge AI. This investment underscores our commitment to deliver the best possible experience to our users," said Rob Rooijakkers, Director of Service Operations at Banqup.
Intercom’s AI platform will enhance Banqup’s service team’s efficiency, automating routine tasks and allowing customer service professionals to focus on high-value interactions.
"We are thrilled to partner with Banqup, a company that prioritises customer experience as a key pillar of its strategy. With our AI-driven technology and multilingual capabilities, Banqup can provide faster, smarter, and more personalised support across all its markets," said Ciaran Nolan, Head of Sales EMEA at Intercom.
By leveraging the latest advancements in AI-powered customer service, Banqup continues to set the standard for digital financial solutions, ensuring businesses worldwide have access to a world-class, technology-driven support experience.
About Banqup
Banqup is a leading digital financial platform that simplifies business transactions by enabling effortless e-invoicing, payments, and financial management. Designed for businesses of all sizes, Banqup offers a seamless and compliant solution for managing invoices, payments, cash flow, and customer relationships in one place. With a strong focus on automation, security, and regulatory compliance, Banqup empowers businesses to streamline their financial operations and stay ahead in an increasingly digital economy.
About Intercom
Intercom is the industry leading AI-first customer service provider behind Fin, the highest performing AI agent for customer service. Fin delivers higher quality answers and resolves more complex queries than any other AI agent, works with any helpdesk, and outperforms every competitor. Customer service teams from more than 25,000 global organizations use Intercom and Fin to send over 500 million messages and enable interactions with over 200 million people each month. The company was founded in 2011 and is backed by leading venture capitalists, including Bessemer Venture Partners, Kleiner Perkins and Social Capital.
David Geleyn
Head of Marketing
As Head of Marketing at Banqup, David Geleyn leads the strategy to position the platform as a global leader in digital business networks, e-invoicing, and financial process automation. David's approach thrives where product strategy meets marketing storytelling. His leadership is grounded in his background in technology, ensuring that all go-to-market initiatives are deeply empathetic to customer needs, data-driven, and focused on enabling effortless, compliant business transactions worldwide. He was central to the successful brand transition that unified the entire Unifiedpost Group portfolio under the powerful Banqup brand. David's focus is on ensuring a clear, trusted, and consistent market presence, aligning product communication and cross-channel efforts to drive maximum value for both the company and its global audience.
