Portima partnered with Banqup to digitalise and streamline insurance premium payments for brokers

Portima, at a glance

Portima is a trusted technology partner in the Belgian insurance industry, serving brokers and insurance companies for over three decades with digital solutions designed to boost productivity. By combining deep domain expertise with cutting-edge technology, Portima continuously optimises administrative workflows for the broker network.

• Industry: Insurance technology & broker software

• Scale: Serving 600+ insurance brokers across Belgium

• Key solutions: Banqup E-Payment Integration, QR Code Payments, Embedded Payment Buttons

• Primary objective: Streamlining premium collections and accelerating broker cash flow

The challenge — Resolving the Bottleneck in Broker Workflows and Accelerating Delayed Payments

A specific operational bottleneck existed for approximately 600 independent insurance brokers whose clients pay premiums directly to them before funds are transferred to the insurance company. For these specific workflows, insurance companies dispatch payment discharges, but brokers faced extended delays in receiving funds from policyholders. Manual payment processing also created a heightened risk of transaction errors and required constant administrative follow-up.

To maintain operational momentum, Portima needed a secure, digital payment solution that would allow policyholders to settle payment discharges electronically, accelerating cash flow while mitigating operational risks.

The solution — Streamlining broker collections with smart digital payment options

To eliminate this bottleneck, Portima integrated Banqup’s e-payment capabilities directly into its broker-oriented solution (Brio). Through this native integration, brokers offer policyholders two convenient, digital payment methods to simplify the settlement process:

1. Secure QR Codes: Placed directly on due date notices, allowing policyholders to scan and settle invoices online in a few clicks.

2. Embedded Payment Buttons: Integrated within email communications, enabling policyholders to pay swiftly and securely without navigating through external pages or logging into separate portals.

By embedding Banqup’s secure financial infrastructure into its existing software, Portima transformed a manual collection workflow into an automated, frictionless experience.

The benefits of working with Banqup

• Reduced administrative friction: Insurance premium payments are simplified, directly lowering the operational and administrative burden on independent brokers.

• Enhanced payment convenience: Policyholders benefit from a hassle-free checkout experience using intuitive QR codes and embedded payment buttons.

• Accelerated collection cycles: Electronic payment options eliminate traditional delays, helping brokers secure payments faster and with significantly fewer transaction errors.

• Strengthened broker-client relationships: Streamlined, modern payment workflows directly improve overall customer satisfaction and retention.

Conclusion

By embedding Banqup’s payment infrastructure into its broker platform, Portima successfully digitalised the premium collection flow for over 600 insurance brokers. What used to be a delayed, error-prone manual process is now an automated, customer-centric ecosystem.

This partnership has delivered immediate and lasting value: faster cash flow for brokers, fewer administrative errors, and a modern payment experience for policyholders.