TotalEnergies partners with Banqup to streamline invoicing and automate customer reminders.

TotalEnergies, at a glance

TotalEnergies is a global integrated energy company that produces and markets energies.

They provide the energy the world needs: ever more affordable, more sustainable, more reliable and accessible to as many people as possible.

• Industry: Global energy (oil, gas, and renewable energy)

• Scale: Managing billing and collections for 10,000+ shipments across Belgium

• Key solutions: Automated multi-delivery invoicing, digital reminders, e-archiving, Mercurius (B2G) integration

• Primary objective: Streamlining multi-channel invoice distribution and automating reminder workflows

The challenge

TotalEnergies is a leading global energy company operating across the oil, gas, and renewable energy sectors. In Belgium, the company faced operational bottlenecks within its billing and collections workflows. Managing the manual printing and mailing of invoices, alongside distributing payment reminders for 10,000 shipments, was highly inefficient and resource-intensive. To resolve these challenges, TotalEnergies Belgium required a secure, reliable platform capable of executing multi-delivery options across business-to-consumer (B2C), business-to-business (B2B), and business-to-government (B2G) channels.

The solution

To address these administrative needs, TotalEnergies adopted Banqup's comprehensive invoicing and reminder platform. This integrated solution automates the billing lifecycle by providing print and mailing services, e-archiving, integrated invoice payments, and customised digital reminders. The platform easily handles diverse customer preferences by routing documents through B2C, B2B, and B2G channels. This includes direct connectivity to public entities via the Mercurius network, while utilising secure digital registration for distributing dunning letters.

The benefits of working with Banqup

• Streamlined invoicing distribution: automates document delivery through email, secured webposts, text messages (SMS), and traditional printing, removing manual intervention and reducing error risks.

• Automated reminder workflows: digitalises collection notifications for 10,000 shipments, lowering administrative costs while encouraging prompt customer payments.

• Flexible multi-channel routing: satisfies diverse customer requirements by seamlessly supporting B2C, B2B, and B2G billing channels like Mercurius.

• Secure compliance archiving: introduces an efficient e-archive system for structured invoice storage, ensuring quick document retrieval and improved financial oversight.

Conclusion

The collaboration between TotalEnergies and Banqup highlights how large-scale enterprise organisations can transform complex billing and accounts receivable routines into an optimised, digital ecosystem. By integrating Banqup's automated multi-delivery and smart reminder tools, TotalEnergies Belgium successfully mitigated the overhead of traditional print management. This future-proof infrastructure minimises manual errors, strengthens financial cash flow, and ensures clear, compliant communication with every customer segment.